IT Support Technician - Yogyakarta (Contract)

Join Smart Millennium Efficiency as an IT Support Technician in Yogyakarta and play a pivotal role in delivering top-tier technical support and innovative IT solutions to our clients. This contract position offers a dynamic work environment where you’ll troubleshoot, maintain, and optimize IT infrastructure, ensuring seamless operations for our valued clients. With a focus on efficiency and reliability, you’ll be part of a team that drives technological excellence in the heart of Yogyakarta.

As an IT Support Technician at Smart Millennium Efficiency, you will be responsible for providing first-line IT support to our clients, including troubleshooting hardware and software issues, configuring systems, and ensuring network reliability. You will work closely with our team to implement and maintain IT solutions that meet our clients' needs. This role offers a unique opportunity to grow your technical skills while contributing to the success of our clients' businesses.

📋 Tanggung Jawab Pekerjaan

• Provide first-line IT support to clients, including troubleshooting hardware and software issues.
• Install, configure, and maintain IT equipment and systems.
• Ensure network reliability and security by monitoring and maintaining network infrastructure.
• Assist in the implementation and maintenance of IT solutions tailored to clients' needs.
• Document and report on IT issues and resolutions.
• Collaborate with the IT team to ensure smooth operations and quick resolution of technical issues.
• Stay updated with the latest IT trends and technologies to provide innovative solutions.
• Offer training and support to end-users to maximize the efficiency of IT systems.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in IT support or a related field.
• Proficient in using IT support tools such as ServiceNow, Jira, and other ticketing systems.
• Strong knowledge of hardware and software troubleshooting.
• Experience with network infrastructure and security.
• Familiarity with ITIL best practices.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Bachelor's degree in IT, Computer Science, or a related field.

🛠️ Keahlian

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